People who have used Church Robinson always say our greatest strength is our people. With a team of carefully recruited estate and letting agents, we’re dedicated to providing an unrivalled service. Our in-house training with all our negotiators ensure they are equipped with all the skills necessary to sell your property quickly, efficiently and for best price.
Because we look after our people they stay with us, so you’ll always see familiar faces every time you visit our offices. Every negotiator has access to the sales and lettings database, so your property will receive maximum exposure.
Gary Church is the resident Director of Church Robinson and has over 25 years' experience in the area. He started his career in the property industry in the mid-80s, working at a small agency in Reading. His company merged in 2005 with fellow independent agents, Jones Robinson, to become Church Robinson. The Jones Robinson Group, since inception in 1998, has expanded to over 60 dedicated members of staff in offices at Didcot, Newbury, Lambourn, Marlborough and Devizes.
Local Didcot residents know Gary well for this professionalism and the exceptional personal service he has provided over the years. He manages the sales team, assisted by Cherry Burgess, which is subsequently supported by a financial services team, with whom we have a long standing relationship, to help with all your mortgage requirements.
Our high level of sales care is then backed up by our dedicated and experienced Sales Progressor Dawn Panell who strives to ensure a smooth sale for all of our vendors and buyers.
Lucy Cook heads up our lettings department which offers everything for rental needs for both landlords and tenants, with a professional but friendly service that gives peace of mind to all clients.
The whole team works together, with a joint goal of providing excellent care to all our customers. Our unrivalled service ensures clients return to us again and again.
We value property so much that it’s all we focus on – buying, selling, letting and property management. We are completely independent estate agents and can therefore offer impartial, honest advice. Our sole aim is to sell/let your property or find you a new home. Our business starts and ends with Church Robinson. We don’t work on a referral basis and only work with meticulously-selected third parties where we feel there is benefit to our clients. Along the way we have come across some brilliant associated businesses and we’re more than happy to put you in touch with them should the need arise.
We are associated with the Association of Residential Letting Agents, the Tenancy Deposit Scheme and the Deposit Protection Scheme for your peace of mind, and we are members of the Property Ombudsman.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306
*Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.